For overnight delivery, the deadline for submitting a project is 3 pm EST.

When a project has been successfully received, a screen will pop up with a project summary, and a confirmation email is immediately sent to the email address on the form.

On the project form there is a “call” option where a Design Ally designer will call you to discuss the project over the phone, or you can email a Design Ally designer directly at designally@carnegiefabrics.com.

The night before your package is due to arrive, you will receive an email from a Design Ally designer with your Carnegie rep cc’d confirming the shipment and arrival date. The email will include a sample mood board image showing the solutions in your package, as well as any supporting technical information.

Yes! In your project email, there will be a link to download a pre-paid return shipping label to use on the reusable Carnegie packaging, or you can click here to download a pre-paid label.

Yes - On the project form you can select as many applications as needed and our Design Ally designer will send a cohesive selection.

Yes! To review options virtually, or if you are challenged with sample storage space, please select the option “Virtual Package” on the project form. A Design Ally designer will give a personal project consultation and provide a creative and virtual solution based on your criteria. There are also two other options: “Send me a curated amount” of samples or “Please send me more than less” so you can specify the number of samples you’d like to review.

Yes! On the form there is a space to upload images and to provide reference link(s).

There is a check box on the product form where you can note how many yards you need and the date you would need the material.

Yes – A Design Ally designer will vet potential solutions with the furniture manufacture and will either send you what is approved or coordinate testing on your behalf.