Warranty

Warranty Policy 

We warrant that all our fabrics are first quality, are the same as sample except for commercially acceptable production lot variations, and will perform satisfactorily according to generally accepted industry standards provided that:
 
  1. The fabric is used for the intended purpose as stated on sample.
  2. The fabric is installed according to instructions, when provided, or when no instructions are provided, pursuant to industry standard practices and procedures.
  3. The fabric is properly maintained.
  4. The fabric is subjected to normal use.

For upholstery fabrics, fabric wallcoverings, drapery, cubicle and panel fabrics this warranty shall extend for a period of three (3) years from the date of purchase.

For all Xorel wallcovering, Xorel upholstery, Xorel panels, Durable Wovens wallcovering and TPO wallcovering, this warranty shall extend for a period of ten (10) years from the date of purchase

Extended five (5) year warranty applies to the following products:

100% polyurethane fabrics, Tekloom fabrics, CPU fabrics, Printed Silicone Hybrid fabrics, Elements Fabrics and all indoor/outdoor fabrics

Extended ten (10) year warranty applies to the following products: 

Xorel wallcovering, Xorel upholstery, Xorel panel, Siltech fabrics, Ultra fabrics, Durable wovens wallcovering and TPO wallcoverings

In the unlikely event that a fabric does not perform satisfactorily within the period and conditions stated above, Carnegie will replace the fabric or an equivalent fabric free of charge. In no event however will Carnegie be responsible for labor charges or any claimed consequential damages.
This warranty does not cover: (a) installation contrary to Carnegie Fabrics’ installation guidelines or industry best practices; (b) damage caused by mold or mildew; (c) reverse crocking; (d) improper use; (e) improper maintenance; (f) improper storage or handling; (g) use of incompatible or unspecified adhesive, materials, tools or equipment; (h) inadequacies and / or defects in building design or constructions; and (i) any other damage or problem due to external causes unrelated to any Carnegie Fabric product defect.
This warranty is extended only to the original purchaser of the fabric.
Updated as of October 1, 2020

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